JetBlue Complaint - Jet Blue Pet Paws Program Is A Rip Off - Shame On Them!
Pet Paws program is a FRAUD On a flight to West Palm Beach and return both ground personnel and plane crew were rude and demanding. They clearly had combative attitude not one that would help resolve a solvable problem in a manner consistent with FAA rules. The gate supervisor rudely tried to stop me from taking my daughter's pet which did not fit under the seat 3A which was in front of her seat 4A to my seat to the area in front of my seat 14C. The area under the window seat appeared to be a smaller area than the aisle seat though the supervisor vociferously argued to the contrary. Other passengers were shocked with his attitude, especially when I asked if I could try to fit the pet carrier in the seat in front of my seat. I showed him a ticket that clearly demonstrated the pet was officially traveling with me and therefore I should be given the opportunity to put the carrier in front of my seat. with the encouragement of other passengers I ignored the belligerent supervisor and carried the pet carrier back to my seat and easily slid the container under the seat in front of me. I was a big supporter of Jet Blue but recently, I have noticed a huge decline in customer service and a horrible attitude among some crew members.
I intend to pursue this matter with the airline. The PET PAW program is a FRAUD Jet Blue is JET RUDE in my book.