CVS Complaint - Unprofessional Manager And Staff
WINCHESTER, VIRGINIA -- I was traveling 4 1/2 hours away from home when my pet became ill. I phoned my vet and was told what to get to help her and fast. I put her into her CARRY CASE and ran into the CVS to get the medication. Upon entering the store I was searching for the medication I needed to get into her right away. I did not leave her in the car because I did not want her to get worse when I left her. She would never have gotten out of her case as she was strapped in and I was not going in to browse as I said I was on a mission to help her. Well you would have thought grown adults would know how to act and not behave so childish and unprofessional. Two staff members were staring at me and literally ran to the back of the store to get the manager, who came out complaining loudly that all she wanted to do was eat her lunch. She came up to me and told me that she had her own dogs and was trying to shove her phone in my face to see a picture of her dogs and that I would have to leave. Staff members surrounded me and were smirking and laughing. I felt like I was being closed in. No one asked if I needed help. They made a scene in front of customers. Not one person saw fit to see if they could help me. They treated the situation like children who couldn't wait to get someone in trouble for going against a rule and couldn't wait for me to be treated like a misbehaving child. Shame on all of them to not see if they could help. They were so interested and pleased with themselves in getting someone in trouble. I am so disappointed in their childish behavior. You would have thought I did some evil thing to them the way they were filled with joy over "catching" me.
Whatever happened to helping your neighbor? I no longer can spend any of my hard earned money at this CVS store in Winchester, VA. I hope that others will spend their money elsewhere. I am sure that people in other locations in Winchester are caring enough to help their fellow neighbor. Oh, by the way if the manager was such a caring dog lover as she was bellowing out to me then she would have tried to see if she could help a dog in distress. Someone could have offered to get the items for me while I waited at the door. Instead they took precious time from my pet getting the assistance that she needed. This situation was handled in the most unprofessional and childish manner. I feel that all of these employees should be replaced with caring individuals.
The way the economy is at this time there is no reason why these employees should remain employed. Someone who actually has compassion for people should be hired. Stop the injustice now and help spread compassion instead. What kind of people take such enjoyment in someone else's time of need. Sick, disturbed people. I can only hope that if you (The employees of CVS) need assistance you will not run into people who are exactly just like yourselves.