Finish Line Complaint - Worst Customer Service

Review by Enraged customer on 2009-03-04
SAN JOSE, CALIFORNIA -- I ordered shoes from Finish Line and the clerk at the store entered the incorrect shipping zip code. While tracking my package I discovered the error. I contacted their customer service and was basically told I was out of luck. That they could do nothing for me since in was already in transit. She said that she could not contact UPS and that I could not speak to a supervisor. UPS told me that Finish Line would need to call with a intercept order but Finish Line already told me that they would not contact UPS and that they would not forward my complaint, problem, or issue to a supervisor.

DO NOT buy from this company.
Comments:5 Replies - Latest reply on 2009-03-05
Posted by Anonymous on 2009-03-05:
Did they tell you how they plan to get your shoes to you then or is someone else going to be receiving a free pair of shoes from UPS.....that you paid for??
Posted by Soaring Consumer on 2009-03-05:
Dispute the charge with your credit card company.

It is their error, and it is their job to make it right. Their refusal shows that this company doesn't deserve your money.
Posted by Enraged customer on 2009-03-05:
I have gotten no satisfaction from Finish Line. Basically that she would not contact UPS. The shoes would eventually go back to Finish Line and what happened after that who knows. She would not send out a new pair or refund me for the ones that where out in limbo.
Posted by BokiBean on 2009-03-05:
Maybe they are waiting for a return of the shoes before they can try to resend the order. Hopefully, the whole issue is that the shoes are in limbo right now. Good luck.
Posted by Anonymous on 2009-03-05:
Enraged customer, I agree with SC, dispute the charge with your cc company. If their answer is that eventually they'll get your shoes to you, they don't deserve your money. Good luck!!

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