Joanne Fabrics Complaint - Apparently They Do Not Want To Hear From Customers!
MANCHESTER, CONNECTICUT -- I am a very frequent shopper. While I was in with my daughter, who was shopping for fabric, I went over to the sewing machine dept to ask a quick question about how the automatic threaders work. I knew at one point (when I got my machine) but had forgotten. The person in that department (who had no other customers to wait on at that time) replied "Did you buy your sewing machine here?". I said no. She said "I'm sorry, we don't provide training for people who didn't buy their machines here. It's one of the benefits." I said, I wasn't looking for training, just an answer to a quick question. She refused. It was very rude and I can't figure out why she would have treated me this way. I've tried to call Joanne Fabric's complaint toll free number and have left 2 messages for a return call, but no one has called me back. Apparently the sewing machine dept is leased. I spoke with a manager at the store, who apologized, but nevertheless, it reflected VERY poorly on the store. Most people don't realize it is another company entirely that runs that dept. I think it's really bad form that the company hasn't returned any of my calls.
It's really put a black mark (in my mind) on the reputation of Joanne Fabrics. When I tried to reach customer service from their web site, the link was broken, making it impossible to send a comment in there. Amazing!