Workout World Complaint - Workout Elsewhere!
WARWICK, RHODE ISLAND -- I joined Workout World first in 2004 for a fee of 19.99 a month and 60.00 down. The term contract lasted for 1 year. During that year I moved to an entirely different state, and provided Workout World with the correct documentation of my new address, as the terms of service stated it was necessary to cancel a contract. I sent those items out on April 1st 2005 with 6 months still left in my contract. After repeatedly calling, they "never received the documentation," and I was charged the fees when I lived over 200 miles away.
Being the naive person that I am, I chalked this up to my own bad luck or some sort of mail accident. I moved back to Rhode Island in August of 2006, and being a health nut, I re-joined Workout World, as it is the closest gym to my family. I signed a contract for 29.99 a month for two years, and never missed a payment. My contract expired in August of 2008, and today, March 5 2009, I am reviewing my bank statements and find that Workout World has been charging me 19.99 for the past 6 months. After speaking with a customer service associate, she informed me that underneath your signature on the Workout World contract there is a section for you to initial. Apparently you are initialing a "contract extension" which allows Workout World to withdraw 19.99 (not even the price I was paying per month) from your account despite the fact that you signed up for a 2 year contract. I was advised to again, send a written request to stop the service (which SHOULD HAVE BEEN STOPPED 6 MONTHS AGO), and now I am awaiting a response about the "lost email" or "lost documentation" that they need in order to stop me from being charged again. The woman said this will take a MINIMUM of another billing cycle.
Workout World is a SCAM! The employees get paid on commission, and therefore do NOT take the time to explain to you that you are automatically enrolled in a LIFELONG contract.
I beg you, workout elsewhere. It's not worth your stress.