Wing Stop Complaint - Customer Service Is Horrible With Refunding Money
CEDAR HILL, TEXAS -- I have spent my money at different Wing Stop and called in plenty of orders without a problem until I called in a order at the Cedar Hill, location to find out the wings and the customer service that I have always received is not the same in Cedar Hill, TX. The customer service is horrible, they don't like to make your order over if you complain about something, I order a 35 piece and the fries was hard. I never touched the wings and they only wanted to replace the fries without replacing the wings. The manager took the fries out of the bag and stated that they did not look hard to him. I told him they may not look hard to him but they taste hard to me. He advise he would fix the fries over but not the wings. I explained to him if I wait until they fix my fries over and they don't replace my wings my wings will be cold by the time I get to Desoto. I had already paid by credit card and asked for a refund and the manager advise that I would have to call the corporate office to get a refund. I left the whole order on the counter because at that point I just wanted my money back. I called the corporate office and they stated they were individually owned and it is up to the manager of that store.
I finally spoke with the owner and the manager lied to him about the whole situation, the owner advise he was willing to make it right and to call him back later on that day because they were very busy at the store. I still have not been able to reach him again or get my money back or my order replace.
PLEASE CHECK YOUR ORDER BEFORE PAYING!!!!!!!!!!!!