Zimbrick Isuzu Service Complaint - Oil Change Gone Wrong

Review by Used Car Buyer on 2009-03-05
MADISON, WISCONSIN -- In December 2008, I brought my 1998 Isuzu Trooper into Zimbrick's Isuzu Service department for a regular oil change. Shortly after receiving the oil change, my engine began knocking extremely loud. After having my Trooper towed and inspected, the mechanic found that Zimbrick did not put enough oil in my car. As a result, my engine was damaged beyond repair.

Immediately after this, I went to speak to Zimbrick's manager. After a very long and frustrating argument, Zimbrick refused to admit any guilt and gave me 2 options. The first option was to pay $7,000 for a new engine. The second option was to purchase a car from them, in which they would then consider giving us up to $1200 for a trade in, depending upon the price of the car we bought.

Fortunately, I was able to wholesale the car in less than a week on craigslist.com for $1500 cash.
Comments:4 Replies - Latest reply on 2009-03-05
Posted by Anonymous on 2009-03-05:
Wow! You have to be the most objective reviewer on the site. There are a lot of similar stories to yours here. Most of them are due to 'quick' oil change places or the hammerheads at WalMart auto service. Advice to others: If you don't change your own oil, at least check the oil level, filter for leaks, and that the filler cap is in place.
Posted by MRM on 2009-03-05:
If you an abled body person and you would like to change your own oil, go to Youtube.com and watch instructional videos on how to change your car oil.
Posted by Anonymous on 2009-03-05:
Good info DocJ. Also, I never get my oil changed on the day of a trip. Give yourself an extra day to do things like Doc suggests. Make sure it stays full. Sometimes they may not get the filter tight enough, or the nut that holds it all in tight enough. I do use Valvoline instant oil change, but I follow up to make sure things are in place.
Posted by David on 2009-03-05:
I don't get it. You went to a dealer for an oil change. You have proof the car was low on oil. You suffered a major loss and you just walk away and cut your losses? You had a very winnable lawsuit with lots of ammunition. Not sure what the purpose of the 'review' was for.

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