Alltel Complaint - Worst Cell Phone Company Ever!
DETROIT, MICHIGAN -- This has got to be one of the worst companies in existence as far as customer service goes. First of all, if you are trying to do anything you can't even talk to Alltel, you have to talk to a 3rd party company called LetsTalk.com, and the major problem with that is that they don't know anything! That, and the employees are rude beyond belief. I tried to sign up for a family plan 4 TIMES, and each time I did they told me that a deposit was required because of my credit score. My credit score is 810!! About as high as you can get! When I asked why, they always said they didn't know, why? Because they weren't Alltel! So finally I got fed up after about 100 emails and 4 hours of my life I will never get back spent on the phone with these people, and agreed to pay the deposit. I was told my phones would be shipped the next day. Well, the next day I got an email from them saying my order was cancelled "As Per Customer Request", What the hell? I never cancelled the order! I emailed them back 3 times and never got a response. There's no way I would ever get on the phone with these people again.
Now I'm battling them in trying to get my $400 back that they charged on my card and won't give back. Like I said... WORST COMPANY EVER!!!