Home Depot Complaint - Home Depot Duracite Granite Counter Tops
ATASCADERO, CALIFORNIA -- On approximately 2/16/09 Duracite came to remove the counter tops that had been installed on 1/7/09. Damage occurred to the stainless steel that filled the space between the counter tops and the upper cabinets. This happened when the window sill was removed due to the fact that it was too thick and the window could not be removed with it installed. .After many weeks of discussion with representatives of Home Depot and calls to Duracite the decision was made to remove and replace the granite counter tops due to defects as listed above. Damage occurred to the lower cabinets at this time due to the removal of the defective counter tops. [snip] of Duracite stated that they do not refund money spent on defective counter tops but work to resolve or replace the tops.
After the initial installation by Duracite I felt that the company was not willing or capable of doing the quality of work that I wanted. Attempts were made to repair some of the damage to the left of the sink where the granite had been chipped during the installation of the tops. Two workers returned approximately 2 weeks after the initial installation to fill and re-polish. The polishing equipment made the black granite appear different (dull) in the worked area. The workers said it was the best they could do. I called J and said the repair was unacceptable and I wanted the tops removed which was done.
On 2/23/09 Duracite returned to re-install counter tops after they had been removed approximately 1 week before on 2/16/09. I had been told that new counter tops would be installed. This was according to D at Duracite. J from Home Depot was present when the first slab was installed. Immediately the fist slab raked down the wall and destroyed another piece of stainless steel that was in place. A different piece than the first time which had been replaced. I am now out of stainless steel and a new 4 X10 foot sheet must be ordered to replace the new damage. The first thing I noticed about the fit was that there were huge gaps between the granite and the wall that didn't exist before.
This is due to the fact that it was not new granite at all as J had stated I would get. I discovered they had just reworked the pieces that they had removed and therefore now under sized. The bad polish area was still there also. I called J and told him I did not appreciate being deceived, I was told that I would get new tops. He did some double talking about how they always try to repair due to match problems. They had left one piece of granite in the kitchen that was located on the island. This is after he told me it would be replaced with new material. This whole experience had been a total nightmare and I wish that I had never ordered any of the 20 thousand worth of product from Home Depot. I'm out of 4-5 days of work running my business, labor by workers to repair the stainless steel, meetings at my home with Home and Duracite. Too many phones calls chasing people that never returned my phone calls. To me all indications point to retaining a attorney if this is not resolved soon. My proposition is this at this time.
Refund $3000.00 to me for all the lost time and damage to components listed about and I will accept the tops that are in place to end the nightmare. The back splashes still need to be installed and another piece made to complete the job. Or remove all the granite form the kitchen and lets start over again. If more damage occurs to the lower cabinets with the removal of the tops again I want the lower cabinets replaced also due to the fact they are so cheap and are now falling apart for all the prying. Didn't I get a great deal for my money spent? Almost 30 thousand invested in product and labor and I have a pile of crap. Good deal huh. Now it's 12:30 at night and I have to spend more time trying to resolve other peoples bad work. If the new counter tops are installed I still have to be reimbursed for all the lost time and money involved in this failure. We are at about $1500.00 to $2000.00 not counting the almost $5000.00 spent on the crap counter tops. This morning I found water leakage under the sink so the particle board bottom is going to fall apart more.
The plumbing was re-installed by the Duracite people so now I will have to call a plumber to see if the leaks can be stopped. If you think you are sorry for my experience think how I feel. Lots of money for a bunch of particle board carp and defective counter tops. It just doesn't end. Now Duracite will be back a forth time to look at the same problems like they are going to change.