GE Money Bank Complaint - Way To Support Your Troops
NORMAL, ILLINOIS -- GE Money has been nothing but a hassle. Let me start by saying my husband has never once been late on a payment. He was deployed and told the company that he needed his interest rate changed to 6% under Service Members Civil Relief Act. He mailed the military orders but I, who was at home, saw no changes on his bills. I called and of course by law was unable to speak to a representative They stated my husband could just call to authorize me. Anyone who has been deployed to Iraq/Afghanistan can tell you how hard this can be. Finally he was able to call; now they said power of attorney was needed. Fine, except they don't even have a fax number. I mailed both Military Orders and Power of Attorney to Elpaso TX. I sent certified so I didn't get any lies about them not receiving document. I also sent a letter about how many times we have been given different answers. Low and Behold I call and I get a different answer. Now they have a form I need to fill out and mail in before they can speak to me. When I explained we were told several times I just needed to send power of attorney the representative spoke very rudely to me. She said she would disconnect the call.
She went on to say She would speak and I would listen and that's how conversations work. Reps are not educated on the full process. If they were this situation could have been taken care of in one phone call. This is going on 5 months. Customer Service is rude. I would be ashamed to work with a company that allows such bad customer service.