Bally Total Fitness Complaint - This Is A Scam!!!
GAITHERSBURG, MARYLAND -- Bally is the worse experience I have had in my whole life. I am still fighting with them presently. we need to come together and do something about this. I am currently in the process of suing them. I wrote a letter to their so called "i promise to you" department.
Promise Program c/o Bally Total Fitness,
12440 E. imperial Hwy. Ste. 300,
Norwalk, CA 90650.
My name is ****** *** and my account number is 2888********01. I have a grave problem that I wish you could assist me with.
On the 21st of August 2008 I signed up to join Bally Total Fitness with Mrs. ********** ***** at the Gaithersburg location. I also included my sister ****** **** to my account. My monthly payment came up to $64.56, and I was satisfied with that. Mrs. ********** ***** contacted me on the 23rd of August to inform me about a better plan for my sister and I, with a good discount. She had me cancel my prior agreement and sign up for a similar agreement. The only difference was that my monthly balance would now be $63.52; I was also satisfied with that.
A month later after being charged my first monthly fee, I discover my sister had never stepped feet in to the club so I decided to take her off my plan intend of being charge extra money for nothing. I talked to Mrs. ********** ****** on the 30th of August about my situation.
She explained to me because my sister never came in to get an ID card, and since she can not come over to the club given that she was presently away at school. Her name would have to be manually put in to the system 17 times. We started the process that very day and by the end of the month I was promised by Mrs. *********** ******** and her supervisor that everything was taken care of by the cooperate office. On the 19th of September, I was able to get a hold of my sister at Towson and we visited the club there. I spoke to the supervisor and he told me something very upsetting.
He said my account was closed because they could not remove only my sister’s name, so they closed the whole thing. I was never notified about this change, I was mad about the time and energy I had to go through with my case. At the end of the day I felt a little relief because after all that drama it would be of my best interest to have my account closed. Before I left that day I asked if I was going to be charge for the month of September, the supervisor told me in quote, “because everything was cancelled before the 23rd of this month you will not get charged.”
On the 29th 0f September I received a charge from Bally Total Fitness club for the month of September. I was surprised because I was assured that this situation was over. I called Bally at Gaithersburg branch and spoke to the manager about my problem. He pulled up my account and said it was still active and that there was never any cancellation notice had, more over my sister had only been enter twice for attendance. I was devastated that after all my efforts in resolving this case it was taken for granted. His final answer was the must unprofessional and brainless answer I have gotten during my whole experience with the cooperate world. He said he could not possible do anything for me; I would have to continue paying the monthly fee for 36months even if my sister does not work out at the club. I decide since the people in charge of how thing should be done in Gaithersburg are complete morons I’ll seek help from higher authority.
Please fill fee to contact me by phone *************. I hope my complaint will be treated with concern.
This letter was written in October 2008, I still have not received a reply. I also sent it through priority mail so the b*****s would say they did not get it.
I know I am going to Win in court because everyone else who has sued them have won... They are that poor in customer service. my advice to you all that have problems with Bally Total Fitness is to do the same thing I am doing. Let them pay you back in cash for all the problems they cost