Lawn Doctor Complaint - Lawn Doctor Doesn't Need New Business
GRAND PRAIRIE, TEXAS -- Many years ago I used Lawn Doctor for their fertilization program. Now being 100% organic for over 10 years and not using harmful chemicals for the yard, I haven't had any recent experience with their service. Wanting to aerate the yard to boost up the organic activity, I called the Grand Prairie, Texas location on Great Southwest Parkway on 2/16 to get an estimate. We keep our backyard gate locked from the inside, so I informed LD they'd need to make an appointment so we could have the back gate unlocked for them. We were told someone would call before they came out and that we'd have the estimate in the next day or so for a mid-March service date. No one called.
On 2/24, I called once again and asked when we could expect a technician out to measure and give the written estimate. The woman on the phone was surprised no one had been out, then said they had some out the week before and left an estimate on my door. Again, I explained someone would have to be home when they came, and that no one had come by. (Husband and I both work long EMS hours and have dog in backyard. Imperative someone is there and called to ensure we're home.) I was told they'd look into it and call back by the next day, 2/25. No one called back.
On Wednesday 3/4 at 3:30 p. m., I called for the 3rd time but the phone went to voice mail. Explaining we'd called twice before, asked again if someone would please call and come out. No one called back.
I guess Lawn Doctor is doing so well that they don't need new business. The only reason I'm not calling Chemlawn is due to Lawn Doctor now offering organic services. On their website they give the promise they'll come when they say they will. They made good on that promise by never giving us a date/time they would come out. Oh, well, we'll just rent a machine and do it ourselves. They've lost a customer for life.