Walmart/Walmart Money Card Corporation Complaint - Hurry Up and Wait! - Customer Service / Walmart Money Card
US -- I purchase with cash a Walmart Money Card at a Walmart with the help of a cashier and customer service manager. I tendered the money to the cashier. Attempted three times by phone to activate the card and once online.
Approximately 4am I remember that I had not completed the activation.(kept getting disconnected so I said I would go on line when I got home). I attempted to process the activation online at that time. Completed the online form, got a denial response and was directed to call the number provided.
This, I later found out is their loss prevention call center. The first guy answered, very rude to began with. He told me I had an out standing balance with one of their "partners". He wouldn't say who. He then told me that he would send me a refund of the CASH that I tendered less than 24hs ago back to me in 7-10 days. I laughed. I didn't take 7-10 business days to give it to you I told him. He then wanted to quote me policy. I tired of him quickly. I requested to speak to a supervisor. He took five to ten minutes to do that, never returning to the call to say it would be a few more minutes.
A supervisor came to the phone. She with her broken English thought I was male. (no substantive dialogue with the initial gentleman).
I ask her the same thing I asked the first guy.
I explained to her that I read the online agreement. I posed the same questions to her: why, when tendered the funds in cash with two Walmart employees asking about a refund and the qualifications to obtain card, such as being turned down, both said their is no credit check, required bank information, so eveyone who gets the card just pays for it and activate the card. Walmart will send the cards in a week or so. I could use the temporary card in the mean time.
Why should a customer wait longer than it takes them to return to the store to get their cash back. I told her it was not acceptable to send me a check, let alone in 7-10 days later.
In these economic times every penny counts. Why should Walmart have my cash, collect interest on it, while I can't use my money? Even if it is a penny, I want it.
This supervisor in Guatemala has no CLUE.
I asked if they were Walmart employees, employees of GreenDot Prepaid Card, someone who is their partner or an employee of a third party vendor. She stumbled real bad. Then I ask where the corporate offices are...she says California.
Please why would I send the complaint to her or want to deal with the call center in Guatemala again.
By the way, there is an option to allow you to zero out the card and then cancel the card.
I requested that option be done even if I had to return to Walmart to get it done. Both of the employees said there was no such option.
A gentleman spoke of the lack of customer service you receive from some of the Walmarts in GA. Yo can include Decatur, GA.
Let it be known that it happens in not just the Walmarts in the poorer neighborhoods which are frequent by large minority populations, it is also happening in the Targets which are in the poorer neighborhoods. It is sickening how customers at these stores are treated.
The gentleman who wrote the review in 2007 is correct about the the issue with receipts, and leaving through the garden Centers. I did it to night in a Walmart. It is much easier to get in and out. Even though you are NOT a thief, you just don't want to wait on those long lines. Additionally, you don't get those long, long lines in the better neighborhoods.
With respect to your receipts, you don't have to dig in your pocket to show a receipt.
Lastly, if you purchase an item and want to return the item for what ever reason, you can return it in a middle to upper income neighborhoods without a receipt. You will be given a gift card. Most of us could care less.
In the poorer minority populated stores, they certain items. Items that you could return if you shopped in a less minority population.
Call the Better Business office in you state. Call your States Attorneys off and I assure all this nonsense will stop. Better yet, call the NEWS.
If they imply that you have not paid for the items in your bag, SUE for the embarrassment. If customers start to do all of the above, the publicity they get will get the executives attention. Go higher than the STORE MANAGER, go to the regional office to start.
I understand loss prevention, do they understand customer services???????