Suntrust Complaint - Suntrust Mortgage, Equity And Auto
GAINESVILLE, GEORGIA -- We found out our mortgage had been sold to Suntrust after we refinanced the loan. They would not work with us when my husband was laid off 15 months ago. We got behind on our payments and until we could pay the full amount due, they would not apply any of our payments to our accounts. They have attempted to foreclose on the house and repo our truck, but we stayed just ahead of the preceding. It was not until 6 weeks ago that they were finally willing to do a revision on the mortgage. It has been a nightmare dealing with them, and I did not realize they can hold payments like that. If we could have a do over, we would have found a way to get out from under Suntrust. To this day they will not take a payment from me because the truck is under my husbands name. He has authorized me on the account countless times, but every time I just try to make a payment, they will not except it. I honestly believe they try their hardest to repo or foreclose on anyone they can.
Our customer service experience has been horrible. Please just think twice before dealing with them in any way!!