Bally Total Fitness Complaint - Scam - Membership
ARNOLD, MISSOURI -- I was a member of Bally's since 2006 and signed up for a 24 month membership. At the end of that membership, I wrote a letter stating that I did not want it to be renewed. I no longer received any debit withdrawals for over one year. Two days ago, I noticed a Bally's withdrawal from my checking account in the amount of $15.06. I was very shocked because I had thought I was done with them. I called, which took very long, and had to call again because I could not wait the reported 25 minute hold time. When I finally got through, I explained my situation and was told that after my two year contract ended, I got the third year free and then I was billed for the fourth year which I received two days ago!!! I was shocked...I never received anything in the mail and I was appalled that they debited my bank account when I did not authorize this! I explained to him that my husband is laid off and right now $15.06 is a tank of gas for me and I really need it.
Furthermore, I did not authorize it and demanded a refund and stop to any future debits. He reluctantly gave me a refund, which he says will take about two to three weeks; he was very nonchalant about my situation and even yawned while I was talking.
I will NEVER go back to Bally's and you should think twice before joining!