Electrolux Complaint - Repetitively Broken, Poor Quality Product, Even Worse Customer Care!
MASSACHUSETTS -- Purchased this product in June (two person adult household) this dishwasher has broken twice and it takes about 3-4weeks for repairmen to receive part & repair. The strip at the top that turns dishwasher on breaks. Not only that it will turn on repetitively without physically being turned on and continue on one cycle creating a massive fire hazard. We contacted Electrolux (be ready to spend some time on the phone with these people) and we told they could do nothing to rectify the situation except we could buy the extended service warranty at an additional cost. When we asked the customer care dept to speak with a manager they transferred us to extended warranty dept (no manager) when we asked extended warranty dept to speak with manager they said we had to speak with customer care. When we asked cutomer care dept to speak with manager again ... guess what happened... we were transferred to extended warranty dept! Interesting.
We are now filing complaints with BBB. If this is not rectified within one month we will be filing against Electrolux in court for the cost of the dishwasher, removal of dishwasher & replacement. We have purchased our last Electolux appliance!
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