Lingo.com Complaint - My Lingo Nightmare - Broadband Telephone Service
I just got fast internet in September and decided to try Lingo. They had a special offer and waived the $40 to set up. I had not yet received the equipment when I got an email from them saying they had changed their terms of service. I immediately called to cancel my service and when the equipment came I refused it and it was safely returned to them unopened. They then charged me 38 dollars which I called to have reversed. They said they had no record of my cancellation and refused to refund even though it showed that I had never received the equipment or used the service. After fighting on the phone, they finally agreed to refund the money. They of course never did, and in January they proceeded to bill me again. They billed me again in Feb and March and I just caught it. Mom mom was in the hospital for a month and then came to live with me so I was not on top of my banking as I usually am. When I called today, they said it shows that I cancelled but that I am still active. WHAT does that mean? The girl wanted to send me to another department but I instead asked to talk to a manager. She repeatedly said "I'll transfer you to the collections department now" and ignored my request. I kept refusing and asking for a manager.
She put me on hold for 15 minutes, came back and told me the manager was on another phone. She said she would now transfer me to the collections dept and again tried to ignore me when I said I would rather wait for a manager. Again on hold for a long time, she returns and says that the manager had to go to a meeting.
She transferred me to the other dept and I have been on hold for over an hour. This is highway robbery.