USAA Complaint - Terrible Company - Auto Claim
ATLANTA, GEORGIA -- What a joke! I have changed my perception of the company, after a 16-yr USAA insuree out at 9:30 pm with nobody on the road except for me and one other vehicle, ends up rear ending my 2008 Lexus, with my 8 month old in the car. To begin, the customer service is very over-rated. I had to consistently call them to get anyone to return a call, so customer service at their corporate office or call center is terrible; if you, USAA, can’t do the job in an efficient and courteous manner then OUTSOURCE. I would rather have somebody I can’t understand help me out than get no assistance at all or late responses. Now onto the adjuster, so this woman comes out to assess the damage on my vehicle and tells me that the repairs are worth only at $685. I am fine with that b/c even I figured it wasn’t that bad, a minor fender bender.
So I take it in and the body shop tells me there is more that what she figured and it would be about $1600. Still no big deal, b/c the body shop normally has higher margins on insurance work than an average consumer walking in. The body shop goes back and gets a supplement, which is approved, still no big deal. Then out of the blue I get a call from the adjuster stating that I owe about $80. Now this is what is funny. I ask why and the adjuster states that they are not responsible for betterment of a vehicle. Well again no big deal, but I tell her to simply fix her portion and leave anything that is not related to accident as is. She comes back and states she can’t do the paintwork without fixing a few scratches that were already there. I simply laugh and say fine. Now $80 is not real money today and has little buying power but if you are a reputable company why would you simply not pay for such an insignificant amount?
This entire accident is the fault of someone who pays you a premium and I have been inconvenienced due to your insuree. Honestly, I feel bad for such a poor company. It really is hard times, not for the consumer but for the company also. In fact, after such poor service, I wouldn't feel bad if the company pulled a Circuit City.
Although, I would be unhappy for those who really put in hard work to help better the company.