McAfee Complaint - McAfee subscription problems
I'm a new customer to Dell computers and McAfee security. I bought a Dell in mid-Jan. '09 with pre-loaded McAfee, 30-day trail. Upon set-up I received an automatic one-year sub. offer for what seemed to be a good discount. I thought it was worth taking advantage of so I followed the prompt to their site and subscribed for one-year.
I didn't know if this one-year service would start concurrently with the 30-day or begin at the end of the free trial but after 30 days I started getting messages and pop-ups that my Mc
Afee coverage was expired. I thought this was a mistake and was busy for a few days so kind of ignored it.
After searching on-line I'm finding others with similar situations which includes having to use McAfee on-line fixes that don't help, a customer service dept. that at least acknowledges I did pay for the service (I have the proof anyway on my credit card statement) and so far no pro-active attempt to help me - the paying customer.
I asked them to stop being silly and just fix things since they already acknowledged my transaction with them. Why make me jump through hoops and do this the hard way. I feel like they are steering me towards their fee based phone service which will cost more than I paid for the on-line subscription.
I would probably continue with them if they fixed this soon but don't get a good feeling. I wonder if I can even get a refund as I paid for the sub. on Jan 17th which means it may have expired Feb. 17th and I'm also doubting it actually started at the end of the free trial period that came on my Dell - highly unlikely.
I have not exhausted all avenues but they have opened two case numbers for me through their on-line tech. service centers but really provided no solutions. I haven't been able to stay on line long enough to conduct an extended chat with them so its been less than real-time assistance.
Just a warning to others and looking for advice.