CVS Informative - Please Do Not Generalize
ARIZONA -- I work in a CVS/pharmacy in AZ and I do consider my pharmacy staff wonderful :) I have never once heard one of my fellow employees be rude to a customer. The complaints that I have heard about on this website confuse me! I can't even imagine some of the things that claim to happen actually happening.
Not taking a coupon because it's not in color? that's not right, any other CVS would have taken the coupon.
Not taking manufacturer coupons? They are accepted at my store, so please do not make generalizations.
If you do not see someone waiting in line ahead of you, it does not mean that we did not just get 5 prescriptions dropped off before you walked in. It does not mean we did not just get 3 prescriptions dropped off through the drive through. It does not mean that customers are not calling in. Please, we will get to you when we can, as fast as we can.
If you drop off a prescription on a Friday at 5pm or later but there is a problem with the prescription or you need a prior auth. Please do not yell at us when we tell you the soonest we can get it for you is the upcoming Monday- and that is if your doctor even gets back to us that Monday. It is the weekend and doctor's offices close. We cannot hunt your doctor down at their house and make them verify.
Please do not talk on your phone when you come to the counter. This has been such a problem at our pharmacy that we had to put up signs. Obviously, people are illiterate, still. I consider this very rude and can make the process of getting your prescription filled much longer than necessary.
If you see me assisting another customer and the other 2 pharmacy technicians are on the phone with a customer or at the drop off counter, please wait your turn. Do not interrupt me while I am in the middle of a conversation. If I ask you to please wait and tell you I will be with you as soon as I can, do not yell at me.
Do not throw money at me. - rude.
Some prescriptions take less time to fill than others. If you have 5 prescriptions to fill and the person behind you in line has 1 and they get theirs first, what did you expect? If you have something we need to mix and another is something we need to count, the counting one comes out first. It's easier and faster to fill. Think of it as a restaurant. If you order a steak and the table next to you orders a salad, who's do you think will be first?
Overall, customers can be very polite and pleasant. Those who are this way make our job enjoyable. Sadly, there are customers who do not truly understand how the pharmacy and doctors cooperate or how the pharmacy and insurances operate. I think overall it is a basic misunderstanding.
So please, before you yell at us, give us a chance to explain or ask questions first. and please do not generalize! There really are some of us out there who do our best to make the customer happy! :D