Outback Steakhouse Complaint - "Cold Mash Potatoes"
TURNERSVILLE, NEW JERSEY -- On 3/6/09 I went to the Turnersvill, NJ Outback Steakhouse with my wife, daughter & her husband to celebrate my daughter's birthday. I'm a 54 year old, semi-retired male. We first went to the Road House Restaurant but the wait was too long. We decided to go to Outback instead. We had to wait almost 30 minutes to get inside. Right away the problems started. They seated us at a table that was too small for 4 large adults. Also it was unstable and it rocked. I asked to be moved but they said no other tables were available, take it or leave it. The start of things to come on very poor customer service. We finally got our food after 20 minutes and my mash potatoes were ice cold. I waited for a waiter for a few minutes, nobody came, so I took my dish back to the kitchen. After 5 more minutes of watching my family eat without me, they finally brought back the mash potatoes and they were only semi-warm. The lady told me they have given me the old batch of potatoes first, like I wanted to really hear that comment. As we ate the table rocked back and forth every time someone cut their steak or chicken. I was so upset, I hardly ate anything including the semi-nuked mashed potatoes. No one came buy to offer any apologies or attempted to remedy the situation.
My daughter was so upset, she walked out of the restaurant crying. I then asked to see the manager and his name was Jose. Where did you get this guy at? He was and is the worst customer service person you could have hired. I told him of all my troubles and he only offered me 2 free appetizers on my next visit. I said next visit, I'll never step foot in another Outback restaurant again in my lifetime. I said the least you should do is comp the dinner free of charge and give my family another free dinner on the house. Then maybe I could re-evaluate this chain. He then told me I have a rotten attitude and to stop talking and listen to him. He didn't want to hear my side of the story. He said we are done talking and to leave his restaurant. I was so upset when I got home I called the restaurant and asked to speak to Jose again and I told him I was contacting my Chase Credit Card company and reversing the charges of $95.00.
He started hollering at me again and said never to come back to his restaurant again. You seriously have to investigate this manager and provide counseling and therapy. How can you ever hire a cruel and demeaning person like this in the public eye?