Air France Informative - The Polite Gangsters
I purchased a ticket (New York, Warsaw, Hannover, New York). I paid $800 on Expedia. The first flight was an overnight flight to Europe and I mistakenly read the arrival date as the departure date.
As a result I was one day late at the airport. When they told me this, I admitted mu mistake and I was ready for some penalty. They told me that I have to pay $4000. I don't know how to describe the feeling that I experienced.
They politely explained that the ticket was not refundable and that I lost it.
I asked to give me a price for one way to ticket to Warsaw so I could continue my trip.
They told me that I lost the right to continue my trip too. How on earth can you loose something that you paid for? I have the right to have the empty seat - I paid for the seat in the airplane.
Then I had to cut my trip just to Warsaw because the price for one - way ticket was much higher that round trip. I had no choice but to pay the penalty of $2400 just for the trip to Warsaw.
As I was pulling out my credit card, they were smiling and making comments in French.
I have to say that I admire the way that they made profit - this is very effective. They can be sure that I will never use their service so they made a profit which is equivalent to 10 years of the business that I would give them.
Perhaps I should embrace the French way of doing business too.
Congratulations - Vive La France!