Office Max Complaint - Customer service at store and from HQ
TEMPE, ARIZONA -- In October 2003 my husband and I had an incident at a store. We were treated badly, our complaint (for 3 weeks in a row - it was about them not having the right paperwork for rebates) was ignored and an employee invited my husband to take the issue outside - fight it out - while management stood there and watched. I send an email to OfficeMax Customer Service, and despite several promises that I would be contacted, it never happened. I have sent letters, called and spoke with tons of people, and everybody promised an action and nothing ever happened. Now, after 5 months, I finally found someone today that will look at my problem, but he told me right out that I will never be contacted by them, no reply, no apology, nothing. All promises made to me? Doesn't matter, they will not be addressed. So now I'm asking everybody I know NOT to shop at OfficeMax. So please go to Staples, your mom-and-pop store or anywhere else for your office supplies, but not OfficeMax.