Washington Mutual Complaint - Worst Customer Service Ever!
I made a $500- payment in Jan/09. I was told by a call center agent from Washington Mutual BANK not the Washington Mutual Visa department that I did not have a payment until March/09. So when the card turned off I called in to sorted out the issue and I asked for the late charge of $39.95 to be waived and it was agreed that they're made the mistake. I went on line made another payment like they asked. Then I receive a notice that my limit was lowered.
I have called multiple times and gotten no help, what I did get though was sorry ma'am but you made a late payment. There's nothing we can do would you like to get back on hold and tell somebody else they will tell you the same thing thank-you for calling.
So note to self if you make a large payment to Washington Mutual VISA and they make a mistake on your account they have no customer service. And we the customers that are paying and trying to make larger than minimum payments WASHINGTON MUTUAL DOESN'T CARE!
Let me make another point when I called in to find out why the card was originally turned off I offered to make a payment from my Washington Mutual BANK to my Washington Mutual VISA they wanted $14.95 plus the phone call was being out sourced to India and the Philippines what have they come too? And what price are we going to pay?
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