Banfield The Pet Hospital Complaint - Banfield Injured My Dog

Review by hambone49 on 2009-03-07
CHICAGO, ILLINOIS -- I brought my dog into Banfield The Pet Hospital (west Grand Ave in Chicago) this past Thursday because he had developed a cough. I was given some medications and took him home. After I got him home I noticed that he was limping and took him back to Banfield that evening after I had returned from work. It was found that he had a dislocated shoulder and the initial x-ray that had been taken earlier in the day clearly showed this. Of course they denied that anything like this would ever happen at their facility. They took him in the following morning and got his shoulder back in place. The poor little guy now has a sling on him that we were told has to stay in place for two weeks. We were also told by the manager that there was no charge for this procedure and that they were doing this as a "courtesy". They pulled my dog's shoulder out of place, fix the problem they created and call it a "courtesy? They say they're not responsible, but if they did this as a "courtesy" they're admitting their fault; they're just not coming out and saying it. The treatment that my wife and I received was terrible. It was nothing but a runaround and every excuse in the book. This is a terrible place to bring a pet.

They wouldn't allow us to take his x-rays and we were treated very rudely. I want people to be aware of how they treat pets and their owners here.
Comments:11 Replies - Latest reply on 2013-06-03
Posted by Soaring Consumer on 2009-03-07:
I suggest that you contact the Chicago Animal Care and Control department.

Here is a link to their website:
Posted by Anonymous on 2009-03-07:
Banfield totally sucks, and I am allowed to say that since the largest review I have written on here was about them. As for the x-rays, ANY place I have ever had my cats xrayed have sent them with me because they become part of the patient's medical history. There is something on them Banfield doesn't want another professional to see. I wouldn't take a rat to these so called doctors. I hope your little man feels better and please get a regular vet.
Posted by Anonymous on 2009-03-07:
Yikes. I hope you take some kind of action against Banfield. If anyone hurt my dogs I would be absolutely livid and I would make sure that person would pay.
Posted by Starlord on 2009-03-08:
We hope your furkid heals quickly. Our little fellow broke his right foreleg the day before Thanksgiving, and the staff at Tanglewilde Vets have been super in treating him. Sadly, we ended up having to have his leg amputated, and the vet agreed that it was best for Bearbear. I hope you go afer Banfield with all at your command. We had somethingslightly similar happen when Bear's sister was somehow made fearful of men after being taked to a PetSmart in Lacey, WA for grooming. Best of luck in seeking justice.
Posted by madconsumer on 2009-03-08:
"They say they're not responsible, but if they did this as a "courtesy" they're admitting their fault; they're just not coming out and saying it."

they did not admit fault, they said it was a courtesy. sounds like you were a valued client, and they were trying to be nice. can you prove they injured your animal?
Posted by Anonymous on 2009-03-08:
The dog went in with a cough and came out with a dislocated shoulder. If the dog mom picked him up and his little leg was like this, it doesn't take a rocket scientist to figure out what happened to that poor dog. If only animals could talk. Starlord, I'm sorry to hear about your baby dog.
Posted by Anonymous on 2009-03-08:
PS. The only thing Banfield 'values' is your credit card. It is not about the animal, and this is well documented out on the Net. Check it out.
Posted by sabletaz on 2009-03-08:
You can tell if a facility is in it just for the money and this place sounds like it is. I would report it to the state which license these so called Veterinarians.
Posted by Anonymous on 2009-03-08:
FYI..... Robitussin-DM will cure kennel cough in a dog.
Posted by Arlene on 2009-03-08:
Both our furkids had a horrible case of kennel cough at 10 weeks old after being fixed at a mobile spay/neuter clinic. (The gal I got them from had them fixed for us, and we saved a bundle). I took them to our vet at the Coolidge Animal Hospital in Coolidge, AZ and office call for both, and meds, ran about $46 and I was given ONE pill and told to crush it and put 1CC of water with it and they each got just a drop or so for 5 days and the cough was gone....but one pill treated both pups. Dr. Wood said if they were still in distress after 5 days to bring them back in for a follow-up but both were fine.

I have heard nothing but bad about Banfield...my babies will never go there, and they no longer go to Petsmart for grooming...I bathe them at home and take them to the vets for nails. Our new vet here in Washington has been very kind...and came with a glowing recommendation...our son takes his cats there and that same vet was very understanding when Kevin had to have an older cat put down, we're treated like family there.

If you need a good vet in the Lacey/Olympia, WA area, do give VCA Tanglewilde Veterinary Hospital a try...located at 7447 Martin Way E, Lacey, WA.
Posted by Bev on 2013-06-03:
my Chihuahua was picked up by her hind legs to drain fluid from her lungs, I believe this caused her heart to stop because they had to have her loaded with drugs to do this.

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