Target Complaint - Redcard Ripoff Screws My Credit Score For Being A Good Customer
CALIFORNIA -- I have had a Target card for 11 years now. I have dutifully paid double the minimum at least every month acknowledged in my account history by two supervisors. I have also never had a late payment. Two days ago I got an letter saying my credit limit was cut despite this due to me "not having open real estate accounts" on my credit report. Interesting, but when I got the card I was not a home owner (and I am now) and had way more debt than I do now... so I called to ask them what was up. The first supervisor was most unhelpful. M. the second was a bit better acknowledging that their systems looks up your FICO but also your record with them. Apparently my perfect records counts for nothing and neither does that fact that I own a home despite their misinformation which they blame on the credit report but the credit report is totally accurate. He acknowledged their system is flawed, but works for most customers. They will not help me at all DID NOT EVEN OFFER ME A COUPON OF ANY KIND EITHER to try to keep me a customer. I was also told that the CEO could be written but that they had made the decision to do this across the board to many people and would be more than happy to lose customers for company benefit in the long run. Apparently they do not need our business despite them being downgraded to number 2 store behind Walmart.
I WAS PUNISHED FOR BEING A GOOD CUSTOMER AND SERVICE WAS AWFUL. DO NOT WASTE YOUR MONEY THERE.
PS they are doing this to many people along with and rate increase of 4% across the board at a time when they should be trying to keep customers this is STUPID and sadly legal :(