Sears Complaint - Master Protection Agreement - Extremely Poor Customer Service
VIRGINIA BEACH, VIRGINIA -- In August of 2007 I purchased a 32" Samsung TV from Sears and took out their Master Protection Agreement. This is what they call it!!! A year and a half later while watching a movie the screen went black. After trouble-shooting all my options, I called my cable repair and they were out the very next morning. They confirmed that the problem was the TV.
I called for service and was told I could not have a service person until 11 days.
IF I was purchasing a new TV I'll bet they would be out the next day and not in 11 days or they would lose the sale.
The service person said I could rent a TV and they would reimburse me. However, I would need to pick it up and install it myself. Please picture a 66 year old woman strapping a 32-inch TV on her back and then crawling on the floor trying to install the TV!!!!!!!!!!!!!
When I asked to speak to a supervisor... none was available. And, one did not call me back.
I was further told I should watch the TV's in other rooms of the house. Therefore, it was suggested that I spend the day in the bedroom... can most of us who have to work do this????? When she offered a $10.00 coupon I declined. I will no longer EVER purchase anything in a Sears store.
I called back on Sunday, and guess what?? Supervisors do not work on Sundays. And, the service person was chuckling. I guess it is funny to anyone else until it happens to him.
I had an even worst experience with Samsung and would NEVER purchase from them either.
I am not happy about waiting... but my complaint is really about the extreme ill-trained and ill-mannered people that these businesses refer to as "customer support reps".