AT&T Cable Services Complaint - Being Kept On Inferior Internet Services At Higher Prices
LOS ANGELES, CALIFORNIA -- A few days ago, we dropped AT&T's internet services because the speed had slowed to a crawl. We switched to (much faster and cheaper) Time-Warner cable. When I called AT&T to cancel our telephone and internet services, a chipper little customer service type informed me that "we haven't offered your package of services for a long time" and suggested she could get me faster and cheaper service.
It turns out that I had been paying $59 a month for vastly inferior, slow internet service, and that AT&T had long since been offering -- at $30 and even $25 per month -- faster speeds.
When I suggested that THEY might have taken the initiative to inform ME about these changes, she seemed genuinely puzzled.