Chick-fil-A Inc. Informative - Not A Real Franchise
CALIFORNIA -- Through a personal experience with a family member I have learned that Chick-fil-a sells a title not a franchise. The store "operator" owns nothing except the right to manage a store and take full responsibility for anything that goes wrong. Corporate does not really want to know what goes on at each store location (legal or illegal) they toss the responsibility for Policy and Procedure to the Operator. The operator has a minimal cash investment which allows him or her to call themselves the store operator. Audits are seldom done and operators can treat employees any way they want (and usually get away with it because they are young and intimidated). They may or may not follow state laws which sometimes supersede federal, but no one is checking.
Each state needs to get their governing agencies out to check up on the individual operators/stores because so far they are slipping under the regulatory radar and corporate wants to play dumb to individual state violations. If you know someone employed there tell them to keep really good personal records and that personal integrity is still worth more than the extra dollars in the operators pocket.