Ashley Furniture Wesley Chapel Florida Complaint - Horror Story - Experience With Ashley Furniture
WESLEY CHAPEL, FLORIDA -- On November 9, 2008 my husband and I decided that we needed a new bedroom set. Our bedroom set was 33 years old! It was time. And we decided to go to Ashley Furniture. They had a beautiful bedroom set that I fell in love with immediately. Well they ran our credit and we were not approved but they said they would get us approved via Rent-a-Center. We would end up paying more for the bedroom set but I loved it so much my husband did not mine. After all the paperwork was arranged and we made the necessary down payments a delivery date was scheduled. On November 25, 2008 the furniture arrived. It was in boxes and had to be assembled. Imagine our excitement we finally were able to get a new bedroom set. The three delivery men were in a hurry to unload and assemble. Most of the bedroom set was left with plastic still wrapped around it.
My husband is 69 years old. He was rushed to sign the delivery receipt and he felt that since the furniture was new there would be no problem. Wrong! My husband treated them with the utmost respect, served them refreshments and even tipped them. He then proceeded to take off the plastic and turn on the LCD lights when the lights would not turn on. He noticed scratches, dents, uneven doors and lights that were dimming on their own. He immediately called the delivery men who bluntly stated "sorry that is not our problem now" you need to call rent-a-center. That is rent a centers problem now. I arrived 10 minutes after they left and I went ballistic. The furniture was a disaster.
I immediately called the manager at rent a center who was very apologetic and sent a representative to look at the furniture. They were very upset to see the condition the furniture was in. They made arrangements to pick up the furniture and have it "repaired". In the mean time I was given a loaner from rent a center.
Can you imagine having to pay for a "new" bedroom set and have to get it repaired. And missing parts. After many calls to rent a center they were able to get the bed wall mirrors and pier replaced and were going to deliver to me when they noticed that the footboards for the bed was not sent. Again I was told they could not bring my bedroom set. I have contacted the district manager of the wesley chapel store who "issued us a credit for our February payment" but now it is March 8, 2009 and I have no bedroom set and my March payment is due March 9th. I called rent a center this week and was told that the armoire was in and they wanted me to look at it before they would deliver it. It was back from the repair shop. Well I was horrified the doors were lop-sided and I had to force it closed and it had more scratches than the first time when it was first delivered. I was so upset. The store representative could not believe his eyes when he himself unwrapped the "repaired armoire" I cannot believe that it is now 4 months and I am forced to pay for a bedroom set that I do not have in my home.
I am going to report my story to the local TV stations and every agency I can think of. We waited 34 years for a new bedroom set and I am praying we do not have to wait another 34 years. This is sad that Ashley Furniture can get away with this.