Safeway.com Delivery Complaint - Terrible Experience with Safeway.com

Review by cookita on 2009-03-09
WASHINGTON, DISTRICT OF COLUMBIA -- I decided to try Safeway.com home delivery service. I have been a Safeway customer for over 30 years. They gave me a 2 hour window for delivery (6-8 p. m.) and so I made sure I would be home during that time. At about 8:10 P.M. I had to leave and made my boyfriend wait for the delivery which finally showed up at 8:15. After bringing in our groceries, my boyfriend noticed that none of the items we had ordered were there. The driver realized he had brought in the wrong order and had to go back and get our bags. The second time in, maybe because he was now in a rush because of his mistake, he took his heavy dolly and banged it up the front stairs of our wood house leaving a line of chipped wood and paint. After deciding that there was no damage (at 9 P.M. in the dark), he left and told us to just call customer service. I promptly called and they said that someone would call me the next day. After waiting a week and a half a manager (Justin Hopkins) called and basically implied that I was lying, and that the driver said that there was no damage. He told me to get an estimate and "if it is not too much, Safeway will pay to fix the sairs as a courtesy." After shopping faithfully at Safeway for the past threee decades I am upset and saddened by this horrible experience. I would highly recommend shopping in the store and NEVER using their home delivery service.
Comments:7 Replies - Latest reply on 2009-03-09
Posted by Anonymous on 2009-03-09:
So why are you complaining? They offered to repair the damage. of course if they say the repair is too expensive then small claims is the best bet.
Posted by Anonymous on 2009-03-09:
I would be upset too.They are responsible for the repairs,hold them to it..

Good Luck!
Posted by Anonymous on 2009-03-09:
".....After deciding that there was no damage (at 9 P.M. in the dark....."
Another reason to shop AT Safeway and to have a flashlight handy, huh?
Posted by MRM on 2009-03-09:
I think the homeowner should bear some responsibly as the stair area is not well lit. If the stair area is well lit, the driver can where hes going and not bump into things.
Posted by Anonymous on 2009-03-09:
Im guessing you've never used a handtruck (dolly) before MRM..
Posted by MRM on 2009-03-09:
Whats so special with a handtruck dolly?
Posted by Anonymous on 2009-03-09:
well if you're not careful it can mess up stairs...kinda like what happened in the post

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