EMachines Complaint - 3 Bad Power Supplies Later
JACKSONVILLE, NORTH CAROLINA -- At one time we where great fans of Emachines. However all that is done. The last computer we bought from them has "gone thru" 3 power supplies.. ALL Bestec ! The "stock" power supply which came with the system lasted about 5 months. After replacing it with a known working PS we called Emachines who sent us a new one. Due to my work schedule it was a bout 1 month before we installed it. The whole time we ran with the "test" power supply with no issues. After installing the new one we ran for about 3 months. That one also went bad. Again we swapped out for the "test" power supply and contacted Emachines. Again we where shipped a Bestec Power supply. About 3-4 weeks later we installed it. It lasted less then 24 hours ! We again put the "test" power supply in and the computer ran fine. WE called Emachines who suggested that we bring the tower in for service. The computer would be gone for 14+ days, not to mention wipe the hard drive.. (WHY?).
After explaining that the tower was a gift for my fiance and that would not be an option, especially due to the fact that the comp has NOT burned out the "test" power supply only BESTEC power supplies. After talking to 4 level 1 techs, We where told that we would need to talk to level 2 tech but there would be no problem getting another brand Power supply.
HOWEVER now after talking with a level 2 that is NOT an option.. WE offered to send in the faulty power supply .. and have it replaced. That is also NOT an option. The only Option is to send in the tower. Have it serviced, It will be replaced with a BESTIC power supply and sent back after it successfully runs. My question is FOR HOW LONG? Are they going to hold her computer for 6 months ? There is a Long list of people complaining about Emachines power supplies. It would make sense to me to maybe .. Just maybe.. STOP USING BESTEC!!!. Bottom line I will NOT buy Emachines again. NOR will I recommend that any one buy them, AS I said to the Last person I spoke to from Emachines . "Last I heard, customer service is # 1" Guess Emachines is beyond that huh..