AT&T Wireless Complaint - 22 Year Customer Gets The Shaft
WALKER, LOUISIANA -- I started using Bell South Mobility (an AT&T Company) over 22 years ago, when Brick Phones and Bag Phones were the New Technology. I always paid my bill on time and for the most part, had decent service, until, the big AT&T switch and takeover of all of the smaller companies, including Cingular, took place. Then AT&T sought to "improve" the service by replacing the system with the new system (3G digital, I believe). I live in a rural area, and had dropped all of our land line phones, and my wife and I used only cell phones for about a year. When they switched this system, we lost ALL signal. We actually would have to leave the house and walk about 100 yards away to even get the faintest signal. Being that I travel a lot, I could not leave my wife with no phone or way to reach me, or use her phone in an emergency.
I contact AT&T's so called "Customer Support" and was told they would investigate and contact me. They did call me 3 days later, and basically said that they could not help, because the tower in my area was working at maximum, but the signal did not penetrate trees, buildings, etc, as well as the old system. I said I was going to have to go with another service, and was told they didn't blame me for leaving, as they had changed the service and dropped the ball, not me.
When I talked to the representative to cancel my service, I was told that I would have to pay $300 per phone because I still had 4 months on my 2 year contract. In addition, I had my daughters and my Moms phone on my account, and they lost signal also. I argued that they (AT&T)had changed their service and left me with no signal and gave them a service claim number from the initial complaint, and that I had been a loyal customer for over 22 years. I asked to speak to the supervisor and got the same type of response. I was also informed that being a long term customer didn't matter, but right now is what matters, and I would have to pay a penalty. They further told me, they could drop all of the service in the area leaving me with no service at all, and I would still have to honor the contract, and that's just the way it is. Well so much for long term loyalty and "Customer Service". I had to pay the termination fees, but switched to Alltel, and have been totally satisfied for over a year now.
AT&T couldn't care less about you being a loyal customer, nor do they care about the hardship that they put you through when THEY make bad decisions that effect your service. I will NEVER use another AT&T Product or service again. That's just how badly and rudely they treated me as a good customer.
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