North Texas Nissan Complaint - The Worst Dealership Ever
CORINTH, TEXAS -- In 2008, my husband and I went to North Texas Nissan to look for a new vehicle. We had a wonderful salesman who was very honest and spent quality time with us. We readily admit that we were upside down in the trade in that we were trading in, so we knew that we would have negative equity, that was not an issue for us. We got a pretty decent interest rate on the financing through Nissan, so again, at that point we were satisfied. Our dissatisfaction began at the point where some joker came out of nowhere while we were talking with our salesman and decided to take it upon himself to start talking about financing options, terms and percentages. At first, this guy, not sure who he was, threw out a number of 2.9% financing for 60 months. This was a great rate, and we were completely happy with it, especially when he was telling us that the monthly payment we were "ok" with was going to be perfect.
When we went into the office with our finance guy, we started seeing monthly payment numbers of $890/month. And that was never a number we saw, nor was it a number we were even remotely okay with. Then we were told about a finance rate of 8.8%. What? Are you kidding me? So we explained to the finance guy that we were just going to walk on this deal because none of these details were what we discussed. The finance guy told us that Mr. "Swoop in from Nowhere" had done this before. And the finance guy smoothed our ruffled feathers, got us a 4% finance rate, and even eased our stress about a 72 month finance term. Our payments were knocked down to under $500/month, so we were sort of ok with things. Sort of. Our salesman was extremely apologetic. And for the second time that day, we heard about how that unknown guy has this habit of just swooping in and snowing the heck out of customers. In any event, we left the dealership with our new car and thought life would be good. Thought. Well, the new car had some technical issues. So we brought it in and asked the service guys to look at it. They basically blew us off. The issue returned. This time, I made a Saturday appointment and brought the car in once again. T
he service guy was a complete idiot. First of all, he told me that extreme temperature changes sometimes cause the warning lights to come on, and that it is no big deal, nothing to worry about, but that if I really feel like it should be looked at, I can wait around all afternoon and maybe they can get to my vehicle. Really? I had an appointment. Hmmm... So I left. And called the service manager, who assured me that North Texas Nissan does not treat its customers this way. But so far, this is all I have seen. Two more times I brought my car in for this warning light. I even told the service guys that I thought maybe I ran over a nail and if that was the case, I would gladly pay for new tires. I just needed someone to check. No dice. They merely filled the tires with air apparently. I drove the car from Texas to Indiana, and let me just say they are lucky I was not in an accident. I brought the car to a Nissan dealership in Indiana that promptly investigated my issue and found a 4.5 inch nail. So much for the extreme temperatures, right? And I will not even get into the oil change in which the dealership in Texas did not put the plug back in.
So here we are 1 year after the purchase of this vehicle. We received this paper in the mail about $8k towards a trade in and giving well over the NADA trade in value. I did not want to ever got to North Texas Nissan again, but my husband pointed out that they were under new ownership and that maybe we could close the gap on how upside down we were in our current vehicle. What he was saying made sense, so I said we'd go in. We were met by a very nice salesperson. We told her we were looking to trade down in price and we basically told her that while we knew we would be upside down still, we wanted to close the gap by going for a less expensive vehicle. And we also wanted to talk about what we received in the mail, which, by the way, only applied to Titans and some other big car that Nissan makes. In any event, the sales lady told us all about the new ownership and how things were different. After some negotiating, my husband and I decided that the deal would not work.
As a last ditch effort, Leslie, our sales person, brought another person into the picture. This gentleman worked some numbers, and although we were not able to trade down, we were able to close the gap significantly. The dealership gave us more than our trade was worth, which is wonderful, and also gave us a small rebate on the car we were buying. The problem? Once again with the finance guy. I'm wondering where in the armpit of America North Texas Nissan finds these pieces of crap? Our finance guy, Mark, Marco, whatever his name is, immediately started with the pushing of extended warranties. Bear in mind, I understand the add on sales. We said no. So then he offers the Gap insurance. We said no. He offers Lo Jack. We said no. So he says that what he can do for us is get us Gap insurance for only $7 extra a month, and would we be willing to do that. We thought that was pretty reasonable and that there could be added value in that.
So then he said that because we were doing that, he would throw in Lo Jack for free. When we asked him how he could do that, he told us that he gets "coupons" for every finance that he gets to go through, so he is able to "do" these things for people. Sounded okay at the time. We asked about the interest rate and he said it would be 6.9%. We asked him about whether or not we could finance through another company and he said that we absolutely could do that. So we told him that we would check with our back and call him in the morning. He said that would be fine, but by this time, he was already looking away. What a piece of work. This was 5pm Thursday evening. On Friday morning, my husband called North Texas Nissan to speak with the finance guy, as we had secured financing for a full percentage less. The original finance guy was not in. And the fill in guy was new and apparently does not know how do do anything. Said we'd have to wait until Saturday. So Saturday morning my husband calls again.
At this point, he is told that he can change the financing, sure, but he cannot cancel the Lo Jack because it will be a $600 cancellation fee. How can you charge a cancellation on something that you did not charge us for? Hmmm. Then, this idiot tried to tell us we can't cancel the Gap insurance. Well, we might not be able to cancel the Lo Jack, but we sure as hell can cancel the Gap insurance. We have a piece of paper that grants us 10 days to do so. It is not because we do not want Gap insurance. It is because we found it for $199 for the life of the loan instead of the $642 that Nissan was charging.
I do not recommend this place to anyone. In fact, at this point, I do not recommend Nissan to anyone.
I will let you all know that on the same day that we purchased the Nissan, we also purchased a Mitsubishi Outlander. It was a wonderful experience. We bought it at Lewisville Mitsubishi. They are a great dealership, and this is actually our second time buying there. Go there instead of North Texas Nissan.