PNC Bank Complaint - Highly Unethical Overdraft Practices
I knew as soon as I did it. I bought a cup of coffee and some lunch and I had meant to use a different card. But, I accidentally scanned my PNC debit card. I knew that $7 had overdrawn my account by about $5. I naturally assumed that there would be a $36 overdraft fee. Wow... an expensive lunch. But, it was my fault; no reason to be upset at PNC.
Well, I wasn't upset until the next day (a Monday), when I checked my account online. I realized that I didn't get charged one overdraft fee; I was actually charged three overdraft fees, for a whopping total overdraft fee of $108. However, in looking at my account online, it appeared that only the lunch purchase had overdrawn the account. The other two transactions all posted to my account in the positive. Yet, I was still charged overages.
I called PNC. I got two very rude service reps, neither of which, could actually explain the mathematical magic that it would take to make all three of those transactions bounce. They kept saying that it was because they were all "pending" when my account went overdrawn, even though there was enough money to cover them. And, I mean they were three small transactions, so there was enough money to cover two of those transactions regardless of the order in which they posted or were pending.
I originally called them with the intent of getting two of those overage fees reversed. But, by the end of the conversation, I simply told them "to keep it." I'm in the process of closing my account now. Good riddance!!!!
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