Dell Computers Complaint - Do Not Buy Dell Under Any Circumstances!
WASHINGTON -- My horrific experience with Dell began within several days of purchase. They have replaced the hard drive, reset the computer to factory settings repeatedly, have had me wipe out and reload everything (and loosing all my info in the process in 2 of the 6 occasions of wiping my hard drive out, (however, remember, they repeatedly would try to sell me an external hard drive for $199)- - I also purchased a 2 yr warranty from Staples which Dell claims is a waste - They wanted me to buy more "customer support" so my call would be answered with in 2 minutes - - what a laugh for them to have the nerve to ask me to spend more money with them!) The last occasion was 2/06/09 when Dell told me they wanted me to wipe out my computer and reload it yet again and within 10 days of the most recent wipeout/reload - they told me it was the Buck Roger's virus protection (that they told me was the best on the market when I bought their computer) so I called Kaspersky (who are very knowledgeable and have excellent expertise) and they tried to work on it saying they had never seen a computer act this extreme and told me they felt it a serious internal problem with the computer and in fact it had no signs of a virus.
The bottom line is that the computer was dying, literally - - froze up & couldn't even start it manually - - I took it to Staples whose tech's couldn't do anything with it either saying it was a registry problem and probably the mother board so they sent it back to Dell. Since then, Dell has not even acknowledged that they have received it back - - Staples was curious about why Dell had not offered to replace it as they too have lengthy documentation of the on-going and never-ending problems with this computer.
During my dozens and dozens of conversations with Dell, I would ask for a new computer and they would give me nothing but their condescending apologies and assurances that whatever person I was talking to in India was the most experienced and knowledgeable expert that Dell employed (which was a lie and a joke as they all suggested the same wipe out and reload and forget why this was happening) I would ask for supervisors and got the same story along with a "direct line" which NEVER worked!!!! I repeatedly told the tech's and supervisors that I felt I had gotten a lemon and asked them to replace it and I was denied. I warn anyone/everyone - - DO NOT BUY DELL!! If anyone knows of a class action, please contact me as well! n Also any suggestions as to where I can post more complaints would be welcomed as well. People need to be warned against purchasing Dell.
My income is dependent upon my computer - - I have suffered great economic losses and Dell just doesn't care and has actually said so when I would ask them why I should have to sit on hold for hours at a time and wasn't my time worth money too - - - Just look at me sitting here now 5 weeks into them having my computer and they can't even acknowledge the receiving it. I want to jump on the bandwagon with a class action if anyone hears of one - - please, please keep me in mind.