Fox Rent A Car Complaint - Avoid! Avoid! Avoid! The Low Prices Are Not Worth The Hassle!
LOS ANGELES, CALIFORNIA -- This is not just the worst car rental company I have ever rented from, but also one of the WORST companies I've ever dealt with. If not the worst. Ever. Their customer service is shockingly rude and inefficient and I'm surprised they are still in business.
Example: After my rental car got vandalized on a parking lot, Fox made my life HELL despite my car insurance covering it all. Fox went ahead and charged me ridiculous administrative fees that came out of the blue. Trying to get somebody at Fox to explain it to me turned into a total circus with me leaving several messages over the course of two weeks without anybody EVER getting back to me. When I then refused to leave another message, they simply kept hanging up on me (at the LAX branch). Hard to believe, I know. I then went ahead and contacted Fox Corporate and they flat out lied to me, telling me that the State of California forces them to charge me that money! When I looked into it, it turned out that that was not true.
Never have I been treated, disrespected and screwed over by a large company the way Fox did. If you want your car rental experience to be easy, rent somewhere else. Don't torture yourself with Fox. You will regret it.