Samsung Electronics Co., Ltd. Complaint - Samsung Company Bad Service PN42A450
33544 -- Bought a Samsung plasma TV at best buy on 2/23/2009.Bought it at a local retailer at best buy in wesley chapel Florida. And there was no accessories. Called Samsung and there service stinks and 2 weeks later I have nothing but a TV and a power cord. Issue with plasma TV and they can't seem to get it fix it right. Had a technician at my house and was very nasty and short and even had a Samsung service shirt on and when I called them they troubleshoot the issue over the phone and switched the main board out even worse now... The technician sucks...Well so any ways I did not receive the remote, stand, or any accessories with it in the box. I called Samsung and said they would send to me and has been 2 weeks as of today. So all I have received is screws and cleaning cloth from Samsung and nothing else. Well at their 800 Samsung number no help. They get you over to their ecr department. Well so anyways they have tickets regarding my issues and that they had to reprocess my accessories today 3-9-09 and there going to send out another tech which is a joke. And then resend the accessories.
At this point I have been hung up on every time you ask for a supervisor at Samsung. If you call 1-800-522-7311 this is a number they don't give you so I gave it to you. Samsung tech support is a joke and so is where I bought it from. There is a lot more issues with Samsung but would take so much longer to add more
I could not get no email address for Samsung but here is the address to write to:
office of the presidents
400 valley road suite 201
mount arlington nj o7856
I took this television back and yes got my money back. From what i understand since pioneer is going out of business almost all of their TECHNICIANS are going to Panasonic so that means that panasonic technolgy will be be even better