EBay Complaint - Ebay Needs To Be Closed!
SEQUIM, WASHINGTON -- I have sold on eBay since early 2006 with 100% feedback on all sold and purchased items. Recently, I experienced with what would be my last transaction on eBay, I closed my account after this, because of a person who was very deceptive, hard to deal with, and in the end, ripped me off over $400 plus the item, and WITH the help of eBay and PayPal (two of the same, one owned by the other). As all other sales in the past, this item which was a fragile figurine, one of three I sold and mailed, the other two arriving fine and with positive feedback left, that sold for a little over $400. The person was complaining about things from the second she won the item, a sure sign she would be trouble. Well sure enough, she received the item, immediately put a claim in with PayPal, then emailed me it arrived broken "after" filing the claim.
PayPal informed the buyer they were to send them a tracking number showing the "item" had been sent back to me (the item having insurance required so I needed it for the postal claim), which they did in the time frame that PayPal gave them, which was March 3rd. I received a delivery notification from the post office that a "letter" was needing to be picked up and signed for. Once I got to the post office, I found that the "letter" was from the buyer who was suppose to be sending the "item" back. I refused the "letter" and called PayPal, where I am now in appeals with them to retrieve my money beings they did not uphold their end of the request. Of course in PayPal's warped sense of doing things, they automatically gave them their refund of over $400, the minute I called them and told them what had happened. This made no sense to me beings I just told them that they sent a "letter", NOT the item, but that's PayPal's rules they said. After they released the money back to the buyer, who now had my figurine still, which was probably in fine condition & was pristine when shipped out, they now also have their money back.
So I now wait in the appeals process, having faxed them copies of the notice from the post office showing that it was indeed a "letter" not a "package with a broken figurine in it", the receipt showing I refused it (I figured logically that as long as it showed not received, they would not refund the money until I had the time to call them, Wrong!), as well as the receipt showing that this person signed for the returned letter which matched the tracking numbers off of my evidence I faxed them. Now again, logic would tell one that I should get my money, we will see on that score. After dealing with them for over a month, I know now that anything can happen with them. I closed my eBay account not wanting anything to do with them after this, especially after they made the illogical decision of not allowing sellers to leave negative feedback for buyers, guess they "all" wear halo's, and when checking for messages, there I see a big fat negative feedback left for me from this person.
I called eBay and explained that these people still had my item, got their money back, I had shipped it immediately, packaged it VERY carefully, (pictures kept of packaged item in stages), shipped it immediately, and yet, eBay's rules say that they cannot remove negative feedback unless one of two things happens. One, they used profanity in their feedback, which they did not, or, they leave it for the wrong person. Well, as you can see, neither of those fit my reason for wanting this final blemish removed from my 100% feedback site, this one being the last I would receive, so according to eBay, it will remain. eBay has made it so that ALL the rules apply to and protect the buyer, as has PayPal. I also have purchased off of eBay, so I am a buyer as well, but it needs to go both ways. There are those out there without halo's on both ends of the spectrum. The weird thing is, and that really makes no sense, is that it is us, the sellers, that they make their millions on, not the buyers, so why would they make it harder for the sellers, and easier for the buyers to steal, knowing there is nothing that can be done in the feedback forum.
And, if you think when you post an item to sell on eBay, that the rules you put in place in your listing have to be followed, they WILL BE over ruled by PayPal once paid for, those rules will be null and void, and will not mean a thing, you should just leave them out, because they mean nothing to PayPal. Another thing, eBay made it so that the only way a buyer can pay is through PayPal, no more checks or money orders. Could this be because eBay owns PayPal, and they were counting all the fees they were missing through PayPal when paid for with a check or money order? I think so, and, then once in the web of PayPal, sellers beware, the buyer WILL ALWAYS WIN! I asked one of eBay's workers in their so called "Resolution Center" today, and asked her why on earth did they make changes to their feedback rules, and her words were "I can't divulge that".
What's that mean? Both eBay and PayPal need to be put out of business. They are being allowed to systematically run a company that no one oversees, and allows people to rip each other off, is FILLED with loop holes to suit their rules, and makes a fortune off of "our" merchandise. They need to be governed if not closed down, and watched by an outsider, not from within their companies. Won't work to have the vampire in charge of the blood bank! The thousands on the internet that say eBay sucks, is right on!
AN UPDATE: Well idiot me. PayPal sent the buyer another email giving them ANOTHER three days to send them a tracking number returning the item to me, this being sent to the buyer, and a copy of the email to me as well on the 12th, the day sent being counted as day zero by PayPal, so they had until this Monday the 16th of March to have that tracking number to PayPal. I was totally amazed that they were giving them another chance beings it had gone into appeals beings they had not followed the request originally, but again, that's PayPal for you. On the 13th, one day later, I receive an email from PayPal that only states that the claim has been closed, and that no further action would need to be taken. That's all it said, and when I went into my account, all of the claim information had been removed, so I had nothing to go back on, so email on the 12th requesting this, and then closed on the 13th with no explanation. PayPal just closed the claim. The people have my Royal Dalton figurine, their $401 dollars back, left me a nasty negative feedback, the only one out of over 1500 items sold, and of course eBay won't remove it because the buyer did not do one of two things, use profanity, or leave it for the wrong person, no Grey areas with eBay either, they suck too, I closed my account with that devil as well. So now I sit here without the figurine, my money, wasted my time, and, an insurance slip that is worth nothing now, because without the so called "damaged" figurine (which is probably sitting on their piano right now in the same perfect condition it was when shipped), I cannot make a claim on the insurance through the post office, because they need the damaged item which they keep, to pay out the insurance. PayPal bent me over again!