Alltel Wireless Complaint - The Entire Remaining Balance On My Pre-Paid Account Was Confiscated!
BOCA RATON, FLORIDA -- I have been an Alltel pre-paid wireless customer since November 2008, and after checking the balance on my account the other day, I noticed that the entire remaining balance of $27.15 was missing from my account.
After calling Alltel customer service and waiting on hold for almost 20 minutes, I was told by a customer service representative that Alltel had "confiscated" my remaining balance due to the fact that I had what they considered to be "excessive use of roaming". It seems that I live just outside of an Alltel cell tower, and whenever I make or receive calls at my home, I am using another carrier's cell tower, and therefore considered to be "roaming"!
Since I was assured that my home was in Alltel's home service area when I established service, I asked that the amount that was "confiscated" be credited back into my account, but they told me that they couldn't do that. I then asked them to refund the amount in the form of a paper check, and they said that they couldn't do that either... It seems that the "confiscated" funds have been forfeited, and I will not be receiving one dime back from Alltel! They told me that if I want to continue to use my Alltel pre-paid wireless service in the future, I will have to deposit more money into my account with no guarantee that this money won't also be "confiscated"! Does Alltell Wireless think that I'm an idiot? NO WAY AM I GOING TO DEPOSIT ANY MORE MONEY INTO THIS ACCOUNT!
I intend on porting my cell phone number to another wireless carrier so I can keep my number while ending my relationship with these deceitful thieves. I will also write a letter to the head honcho at Alltel Wireless detailing my recent experiences, and if they still refuse to give me my money back, I will file a case in my local small claims court.
I'd like to advise anyone contemplating becoming a customer of this company to heed my advice:
TAKE YOUR BUSINESS ELSEWHERE... ALLTEL WIRELESS ARE A BUNCH OF TWO-BIT THIEVES!