TXU Energy Complaint - Never a Positive Experience with TXU
WACO, TEXAS -- My experiences with TXU have never been positive. Please note ahead of time that you will be on the phone with a script, not a representative. The customer service representatives' knowledge of TXU services is nonexistent, and the experience of calling TXU will likely result in frustration, dissatisfaction, and/or a severe headache. When I asked a question, you could actually hear them reading quietly through the script to find the answer. They could not understand my simple issue, even after having it explained several times, and I was on the phone for 45 minutes.
I would certainly never recommend any interaction with the company, if at all possible, and am looking forward to the day when TXU is not my only option.