HSBC Bank Nevada Compliment - Underhanded Schemes - BonTon Credit Card through HSBC
I had a call from HSBC informing me a purchase made on Christmas Eve was never paid for. I asked what they were talking about. The nasty person claimed the account was past due - again I asked what they were talking about. Turns out an authorized user made a small purchase BUT THEY NEVER SENT ME THE BILL. They claim they emailed me repeatedly - I offered to pay immediately and was told I COULDN'T PAY IMMEDIATELY. I had to wait on them to process a paper bill. To make this fiasco even better after hanging up I went right over to my online account - and the very first thing it asked me to do was to SET UP ONLINE EMAIL NOTIFICATIONS OF MY STATEMENTS. Accept or decline! When I pointed this out to them they still claim they emailed them. I save every email - the only emails I received from them came today informing me that email notification was NOW set up and they received my complaint. Thats it. The spam filters weren't deleting because everything else they sent today came through. I closed the account immediately - besides having rude and nasty people working for them they LIE. I paid the bill immediately - even though I was told I couldn't.
I'm not arguing the late fee - I should have known who was using my card - however their people skills suck and they can't even admit that just maybe I'm telling the truth and never received the statements - either paper or email. I hope the late fee lasts a very long time because its the last dime they're ever getting from me.