Candy Warehouse Complaint - Horrible Customer Service
IRWINVILLE, CALIFORNIA -- I love candy hearts very much and when both my local stores ran out of them at least 6 days before valentines day I resorted to ordering them online. I can't get to to many places due to the fact I am physically disabled with severe arthritis. I recently did just that and got the package yesterday from Candy Warehouse and the candy hearts tasted absolutely horrible and were substandard. They looked fine but all tasted the same and had no different flavors. On the advertising on the site it said they were from Brachs but the ones I had last year from Brachs never tasted anything like the ones that I got in this order. They were all this fake kind of fruit flavor that tasted HORRIBLE and substandard/basd. So today I called the company on my only day off to find their Customer Service unable to do NOTHING for me. Then I called my credit card company and they told me the same thing that Candy Warehouse told me. they said many companies are doing this to consumers today. When I called today they told me that since the package was opened that they could not give me a replacement product or give me something else that I wanted. I have taken things back to my local grocery store that were bad sometimes and never did they tell me this that these jerks did. They ALWAYS give me my money back. It cost $10.00 to have them shipped to me and the hearts cost almost $20.00 for a 5 pound bag. Grocery stores do not tell you this ever when you bring back substandard products. I feel RIPPED off by Candy Warehouse and want people on this site to know about them. I plan to tell 10 people what happened to me. I work in a huge huge call center.
How customer service works is that those people will tell 10 others and so on. With the economy being bad I guess this is what some companies have resorted to to keep business. After what happened to me I plan to never order from them ever again. I want people to know from this site too and that is why I posted this story for people to read.