United Airlines Informative - Discount tickets - discount treatment?
BWI, MARYLAND -- If the antagonistic and downright abusive treatment of passengers is any indication of the financial condition of this airline then one had better keep a parachute and a backup ticket on you. On three consecutive trips, my calm demeanor did nothing to discourage snarling gate agents or flight attendants. It was implied a number of times, when I complained about either my missing seat assignments or the way in which I was being spoken to, that I had booked online and had a "discount" seat. Let's stop throwing them our $bones. It doesn't do any good.