Travelers Insurance Company Complaint - Canceled My Insurance For Inaccurate Reasons
A few months ago my husband was driving my car and was rear-ended by another driver. When we filed the claim we gave his license number to several agents on multiple occasions. Today, after 16 years as a customer, I received a rather curt letter informing me my policy was terminated because they claim we had never provided a license number. In other words, they were not listening on the multiple occasions we provided the number. I stuck with them when I graduated from college because my parents trusted them. When I tried calling customer service I was disconnected and when I tried to call back they were suddenly closed. I tried calling the 24 hour claims line and the customer service representative there could have cared less that I'm about to be without insurance as a result of their carelessness.
My husband just went to his auto insurance site and after 10 minutes I have new auto insurance at a much cheaper rate than Travelers. Avoid Travelers at all cost. They treat loyal customers like garbage!