Global Tel Complaint - Are They Trying To Punish Inmates Families Too
This service is a complete joke. I set up a prepaid account with them when my husband went to county jail it was an expensive hassle but I was able to talk to my husband regularly so I was satisfied. Then when he was transferred to state prison I had to open a new account that I would be billed for. I got the run around for a week first they told me to fax a copy of my bill. I did that 2 days went by with no calls. I finally got through to an operator that told me it takes 3-5 business days to set up the account.
Finally after almost 2 weeks of not being able to talk to my husband he was finally able to call me we had our 30 min limit call and the next day my phone was blocked. When I called Global Tel to find out what the problem was they told me I couldn't set up an account and they couldn't give me any information as to why it was blocked because the phone is in my husbands name. They won't even accept a signed and notarized letter stating I have authorization on my husbands accounts.
There is nothing I can do they expect me to go without talking to my husband for the next 14 months and visits are few and far between because he is in a facility over 6 hours away.