Ashley Furniture Complaint - Hurry Up And Wait - Furniture
ROSEVILLE, CALIFORNIA -- I ordered a set of furniture on Jan 4 and am still waiting. I was tentatively promised a delivery date of the first or second week of February. It's now the second week of March. Yes, they did say it could take up to 8 weeks. It's 9 and counting.
I've called multiple times and been told it could be, might be, ought to be on the next truck. Or, the truck they expected didn't come and it should be on the next one.
I can understand the girl at the desk (Yes, the one who wrote a review saying it's not her fault, don't blame her and be rude, etc. That's another sore subject altogether.) not knowing where my shipment is. But what company now days, and especially one the size of Ashley's, doesn’t have tracking software!!! Someone has to know something!
Just tell me the truth. Don't lie and say the truck didn't come or you don’t know what's happening. Tell me you forgot, or are over worked and understaffed, but don't give me the run-around.
I finally asked to have the store manager call me. Not a peep. I called back again, got the run around, again. Finally, I told the girl on the phone to tell the manager that if I don't hear from him/her regarding the whereabouts of my furniture by a specific date, I'm cancelling the order.
Let's see what happens. I wonder if I'll get a call or be calling my credit card company to dispute the charges. Good think I used a CC instead of paying cash.
If you don't mind waiting and waiting and WAITING, then go ahead and buy from this store. If you'd like to actually get your furniture, go somewhere else.
To the front desk girls:
It says quite a bit about this company that one of you felt the need to write and complain to the customers about having to deal with all these rude people who call. What sort of company hides behinds their receptions who probably get paid just over minimum wage, it that? I'm sorry you have to put up with people like me who, frustrated over the MONTHS of run around, loose our cool and you have to deal with us instead of the sales person who made the promise in the first place.
Hey, store management; get your act together, will ya!