A&E Complaint - Washer Warranty
CANAL WINCHESTER, OHIO -- Our washing machine is making a very loud noise and when I called the warranty company they told me to call this number and it was to A & E Factory service. They came out and said we had a seal leaking and water was getting into the bearings. Well, they ordered the part and when it was delivered the tech found out that 2 of the brackets were broken and there was also damage to the bottom of the tub. The tech said if the brackets weren't broken they would put it on. Excuse me, would he have left a tech put something that was damaged on his appliance? I don't think so. Well the tech took it back so he could get credit for it and reordered it and rescheduled the appointment for the following week. On the following Tuesday someone called from A & E and said the part was on back order.
Well, when I called today they started giving me the run around. The another person said they would have to reorder it. In the mean time my husband done some research and found out that there are many different companies that carry the part that I need and it is in stock. So, when I told the lady this who I was talking to at the time she said she would let the parts department know this. When I asked if I could talk to the parts department about the issue she said no I couldn't that she had already sent them the message.
When my husband came home from work he called A & E and see what they would tell him. One person said that it was delivered to our house today at 11:04 A.M. Well excuse me. I was home all day and no one delivered anything. so, this person said she has reordered it. The he called back a little later and asked about the part and he was told again by another person that it was on back order.
I just feel that I have been lied too all the way around. We paid for the warranty just in case something did go wrong. We bought a 5 year extended warranty and this is the treatment we get. I won't recommend this company to anyone else to use.
All I want is for my washer to be fixed and fixed right without any damaged parts. Plus I want it fixed in a reasonable amount of time. Thats why I bought the extended warranty in case something did go wrong and it did and now I am having trouble getting it fixed.