DirectBuy Complaint - DirectBuyScam - CAUTION!
HOUSTON, TEXAS -- Stupid is as Stupid does!
I just returned from the Local Houston DirectBuy where I had scheduled on-line an "Open House". After about 30 minutes into my visit I was asked to leave because I was not paying attention to the boring mandatory video in which I had no interest but it was being thrust down my throat like a child gagging on medicine!
Now then, I consider myself an intelligent person. I own my own business and hold a patent (Just like the nice man who was assigned to me for my tour...at first I felt like we had some common ground.) But now I feel like a complete idiot because I failed to google "DirectBuy Scams" before I went.
You see, I only want ONE thing and one thing only. I am looking for a very compact shower with a small tub that I saw on-line from a Chinese manufacturer. I don't expect to spend more than $1500.00 on my entire project of pulling out an old plastic shower/tub and installing this shower in its place.
Now then...I had 2 separate telephone conversations with a guy who set up my appointment and had a lengthy discussion regarding my very specific need for this one product only. Nowhere in their ad or in these discussions was a Membership fee mentioned MUCH less a caution that perhaps this might not be the avenue for me to pursue since I wasn't planning a big remodel or spending much money at all as I was just looking for this ONE item.
When I called the location in advance to see if I could just "see" if they had this product I was told that they could not discuss this unless I was a member. That's when the red flag first went up.
When I arrived this morning for my tour I arrived 30 minutes early as the appointment guy asked me to do. I sat for 30 minutes doing nothing until my assigned agent came to start the process. Now he was very nice and likable as he filled out an interview profile on my needs and reasons for being there. When he first said that it would take 90 minutes, I politely said that I needed to cut that short and showed him the picture of the ONE item I was looking for. He looked at me and politely informed me that he had to "do his job" and was required to see me through the entire 90 minute presentation and would I be patient with him. He then asked if I wanted to reschedule for another time to which I begrudgingly said no...I was here now.
What he SHOULD HAVE SAID after looking at my picture (and knowing full well that I would not be spending gobs of money there) is to have been honest and tell me right then and there that this does not sound like the right place for me to be. But as honest as this man looked, I know now that he had to be a shyster. When I came home I immediately did what I should have done before...looked up "DIRECTBUY Scams".
Now having said all of that, I am making no claims as to the validity of their promises. I had heard through a friend about a couple who are members and did a complete remodel of their home. I am sure they spent a lot of money as they live in a neighborhood of wealthy homes. And overall I am confident that they probably did save a lot of money.
My complaint is of the company's basic honesty in disclosing exactly what they are all about right up front. To demand 90 minutes of a person's time in this shroud of secrecy only reeks of "Scam".