Washington Mutual Complaint - WaMu Screwed Me They Will Screw You Too
I recently sent this to WaMu, it says it all!
Attention: WAMU SUPERVISOR
I recently mailed a deposit of $500.00 to my WaMu Account # XXXXXXXX. It posted to my account on 3/10/09. I called the 1-800 number to see if it was available because it said Pending hold. The guy I spoke with said that the whole check was available. I went to the Chase branch to make a withdrawal and it was NOT available.
I then called the 800 number back. Spoke with a lady and she said, no he was wrong it won’t be available until Thursday. You have $100 available now. Ok….
This morning (3/11/09) I found out that my husband will be shipping from Fort Benning Ga, to Afghanistan for a year. I need to get to Fort Benning before he leaves. The only way to do that is to call WaMu and ask if they could release the funds one day early.
So! I call yet again and I am told that I must go into the branch in which I made the deposit. Ok, it was mailed. The lady then said there is nothing we can do to help you. I asked to speak with someone else. I have only 2 days to get to Fort Benning.
I was then put through to a Floor Manager, who was about the rudest person I have EVER spoken with. Again, expecting some kind of compassion I explained the story yet again. She now tells me that, no the check won’t be available until 3/17/09. The previous 3 people I spoke with were wrong. There is nothing she can (will) do. Call back tomorrow. How can I possibly get to Fort Benning in 1 day driving? I asked to speak with her supervisor. She said there isn’t one above her.
She ended up transferring me to the Risk department where I got to explain EVERYTHING again. This lady basically said you have already discussed this with us and we can do nothing. And oh, yeah, the floor manager was wrong, this won't clear until the 18th. She then disconnected the call.
Thank you so much Wamu for having some compassion. Thank you for taking the time to help me. Thank you for helping me have the chance to see my husband before he is sent to war, from which he may not come back from. Thank you Wamu for nothing.
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